Refund Policy

Thank you for choosing SmartPlay TV. We strive to provide the best viewing experience for our users. Below is our refund policy that governs how we handle requests for refunds.

1. General Terms

By subscribing to SmartPlay TV, you agree to the terms of this Refund Policy. Refunds are only available in specific circumstances, and this policy will guide you on how we handle these requests.

2. Eligibility for Refund

Refunds are eligible under the following circumstances:

• If a user experiences technical issues preventing them from accessing the content they’ve paid for, and these issues are not resolved within 48 hours of reporting.
• If a payment was made by mistake or unauthorized transaction occurs (subject to verification).
• If content that was paid for is no longer available due to platform errors or other technical failures.

3. Non-Refundable Cases

Refund requests will not be entertained under the following conditions:

• If the user changes their mind about the subscription after the payment is processed.
• If the content is available but the user experiences internet connectivity or personal device issues.
• If the user has already watched a significant portion of the content or has accessed it for a certain period (e.g., more than 30% of a subscription period has passed).

4. Refund Process

To request a refund, please follow these steps:

• Contact our customer support team at customercare@smartplaytv.in within 7 days of the issue.
• Provide the necessary information including your transaction details, account details, and any issues encountered.
• Our team will review the request, and if eligible, a refund will be processed within 7-10 business days.

5. Refund Method

Refunds will be issued via the same method used for the original payment. Please note that transaction fees may apply depending on your payment provider.

6. Changes to the Refund Policy

SmartPlay TV reserves the right to modify or update this refund policy at any time. Any changes will be communicated through our platform, and the updated policy will take effect immediately upon posting.